Australia

<ul>
<li>Full time  </li>
<li>Hybrid office and work from home </li>
<li>Initial term 12 months  </li>
</ul>The Position: This position oversees the timely, effective, and efficient processing of professional standards, misconduct complaints and declarations related to the social work profession.  The Team Leader is responsible for day-to-day staff management and leadership, guiding and developing staff to ensure continual growth and job satisfaction. This position is responsible for day-to-day management of the program in consultation with the Manager, Professional Standards and Regulations, including a focus on continual quality improvement outcomes.  
 The Team Leader is responsible for the management of complaints received through the Ethics Complaint Management Process and, declarations received through the Declaration Assessment Process. The Team Leader will participate in and present to Ethics Council meetings as required. The Team Leader is also responsible for management of the social work professional standards and ethics consultations service as well as the legal referrals to AASW’s partner legal firms.  About the Association: The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 17,000 members. The AASW sets the benchmarks for professional education and practice in social work and has a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.  Your key responsibilities: Team Leadership &amp; Management <ul>
<li>Lead, support, and develop the team, with direct accountability for morale, engagement, and performance.  </li>
<li>Set clear direction, provide training, and maintain high work quality through oversight and feedback.  </li>
<li>Promote a culture of learning, collaboration, and alignment with organisational goals.   </li>
</ul>Program &amp; Operational Management <ul>
<li>Manage workflows, systems, guidelines, and quality control processes.  </li>
<li>Ensure work is delivered within budget and meets customer service standards and KPIs.  </li>
</ul>Complaints &amp; Declarations Management <ul>
<li>Assess complaints, ethical breaches, and fitness-to-practice declarations to determine validity and severity.  </li>
<li>Manage end-to-end case processes, ensuring fairness, due process, and compliance with AASW By-Laws and governance requirements.  </li>
<li>Coordinate with stakeholders (e.g. complainants, panels, Ethics Council) and maintain proper records in line with privacy laws.  </li>
<li>Oversee integrity and proper conduct of misconduct and declarations processes.  </li>
</ul>Ethics Consultations <ul>
<li>Oversee delivery and case management of ethics consultations for members.  </li>
<li>Support relevant stakeholders and ensure proper documentation and compliance.  </li>
<li>Contribute to development of ethical guidelines and maintain integrity of the consultation service.  </li>
</ul>Policy, Procedures &amp; Quality Improvement <ul>
<li>Contribute to ongoing review and improvement of policies, processes, and governance frameworks.  </li>
<li>Collaborate across teams to ensure systems are efficient, effective, and properly audited.  </li>
<li>Develop and maintain standards, guidelines, and customer service frameworks for complaints and misconduct functions. </li>
</ul>Key selection criteria: <ul>
<li>Relevant tertiary qualifications in Social Work, Law, Quality and Risk or Professional Complaints and Misconduct management. </li>
<li>Knowledge and experience in complaint and misconduct management and the use of alternative dispute resolution and mediation strategies.  </li>
<li>Sound understanding of the principles of natural justice, administrative law and or good governance. </li>
<li>Demonstrated experience in professional standards and how the standards work to maintain the respect and integrity of a profession.  </li>
<li>Demonstrated understanding of the compliance role in a self-regulating profession. </li>
<li>Demonstrated high-level communication skills including verbal, written and report-writing skills. </li>
<li>Ability to work well under pressure and to respond flexibly to changing circumstances. </li>
<li>Excellent time management skills. </li>
<li>Demonstrated experience with continual quality improvement frameworks and their implementation e.g., internal auditing processes. </li>
<li>Demonstrated ability to effectively manage several projects and deliver to deadlines. </li>
<li>Ability to ensure privacy and confidentiality over information provided, as appropriate. </li>
<li>Proficiency in the use of information technology including CRM systems. </li>
<li>Team management and leadership skills and experience.  Excellent organisational, planning skills and interpersonal skills.  </li>
<li>High level analytical and research skills with the ability to work autonomously with minimal supervision. </li>
</ul>How to Apply The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability. To be considered for this role, your application must include your résumé and a cover letter addressing the key selection criteria listed above.  Applications close 29th of April 2026 however, we reserve the right to end the closing date early.  Please direct any queries to: courtney.thompson@aasw.asn.au

Team Leader, Complaints & Notifications

<ul>
<li>Full time or Part time [0.8 FTE]</li>
<li>Initial term 12 months </li>
<li>Hybrid home/office or remote located</li>
</ul>Position purpose:The Senior Accreditation Officer at the Australian Association of Social Workers (AASW) is responsible for leading the delivery of high-quality accreditation services for Higher
Education Providers (HEPs) across Australia.The position upholds and promotes best practice in social work education in alignment with AASW's strategic directions, ensuring quality, compliance, and continuous development across accredited institutions.This position can be located remotely from any location with occasional travel required.About the Association:The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 17,000 members. The AASW sets the benchmarks for
professional education and practice in social work and has a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.Your key responsibilities:Leadership and Operations<ul>
<li>Lead and develop the Accreditation team to deliver workplans, service
standards and performance outcomes. </li>
<li>Manage day-to-day operations, including workload, resourcing, budgeting
and team capability. </li>
<li>Provide coaching and technical guidance to support high-quality
accreditation practice. </li>
<li>Act as the primary point of accountability for operational performance
and reporting to the General Manager and CEO. </li>
</ul>Accreditation Management<ul>
<li>Oversee assessment of accreditation applications, ensuring compliance with standards, policies and legislation. </li>
<li>Provide expert advice on accreditation requirements and resolve complex or sensitive issues.</li>
<li>Identify and manage risks, ensuring consistent
and evidence-based decision-making. </li>
</ul>Stakeholder Engagement<ul>
<li>Build and maintain effective relationships with education providers, panel members and key stakeholders. </li>
<li>Act as an escalation point for complex queries or high-risk matters. </li>
<li>Ensure clear, timely communication of accreditation outcomes. </li>
</ul>Panels, Council and Governance<ul>
<li>Oversee Accreditation Assessment Panels, including scheduling,
recruitment and member support. </li>
<li>Support the Accreditation Council through meeting coordination,
reporting and operational advice. </li>
<li>Attend panel and Council meetings as required.</li>
</ul>Quality Assurance and Improvement <ul>
<li>Lead continuous improvement of accreditation frameworks, processes and systems. </li>
<li>Ensure accuracy and consistency of accreditation information across all platforms. </li>
<li>Contribute to the implementation of updated standards and practices. </li>
</ul>Reporting and Compliance<ul>
<li>Oversee reporting on accreditation activities, trends and outcomes. </li>
<li>Provide regular advice and reporting to the CEO and Council. </li>
<li>Ensure compliance with governance, contractual
and financial requirements.</li>
</ul>Key selection criteria:<ul>
<li>Tertiary qualifications in Social Work, Business, Accreditation, Quality Auditing, or related fields.</li>
<li>Understanding of the Australian highereducation environment is highly regarded.</li>
<li>Significant demonstrated experience effectively managing a quality
auditing program of work within agreed service delivery timeframes and
standards.</li>
<li>Demonstrated capacity to manage
competing work demands in a complex environment within tight delivery
timelines.</li>
<li>Ability to mediate and facilitate stakeholder decision-making
activities in accordance with external standards (e.g. ASWEAS) and/or
legislation or regulations.</li>
<li>Excellent professional writing skills, including report writing,
executive summaries, published documentation and high-level communication,
including at a Board or Council level.</li>
<li>High level verbal skills and experience in presenting and
facilitating group sessions.</li>
<li>High level administrative and organisational skills, including
coaching and managing direct reports and the ability to work autonomously with
minimal supervision.</li>
<li>Proficient in the use of Microsoft applications and use of external
platforms desirable, e.g. Salesforce, Folio.</li>
</ul>How to ApplyThe AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse
communities, particularly those underrepresented in the social work profession
including the Aboriginal and Torres Strait Islander communities and people with
a disability. To be considered for this role, your application must include your résumé and a cover letter addressing the key selection criteria listed above. Applications close 29th of April 2026 however, we reserve the right to end the closing date early. Please direct any queries to: courtney.thompson@aasw.asn.au

Senior Accreditation Officer- Remote

<ul>
<li>Full time</li>
<li>Ongoing</li>
<li>Hybrid office and work from home</li>
</ul>The Position:This position is responsible for leading and managing the delivery of AASW’s
regulatory functions and providing informed and sound advice on regulatory
related matters.Key areas of accountability include ensuring the programs within this delegation are managed
to a high level of probity, integrity and professionalism. This includes the
management and oversight of the standards and regulatory functions and service
areas of the AASW, including:<ul>
<li>the effective delivery of AASW’s Ethics Consultation and Complaints Management Processes [ECMP], including supporting the National Ethics Committee, </li>
<li>the effective delivery of the MEA program and its operational activities, and</li>
<li>the effective delivery of the Credentials program and its operational activities.</li>
</ul>About the Association:The Australian Association of Social Workers (AASW) is the professional
representative body of social workers in Australia, with more than 17,000
members. The AASW sets the benchmarks for professional education and practice
in social work and has a strong voice on matters of social justice, human
rights and issues that impact upon the quality of life of all Australians.Your key responsibilities:Strategic Alignment of Service Delivery Structures, Systems, and Processes Ensure all areas of accountability align with AASW’s strategic objectives, risk appetite, and best
practice, including: <ul>
<li>reviewing and aligning structures, processes, and practices to support a
public safety approach to service delivery,</li>
<li>ensuring effective use of available resources and capabilities,</li>
<li>ensuring all service delivery processes are documented and regularly reviewed
for continuous improvement,</li>
<li>reviewing relevant policies, procedures, and systems,</li>
<li>developing and implementing systems and processes to ensure legal compliance
in data capture, storage, and use,</li>
<li>supporting data capture, analysis, and reporting across functions,</li>
<li>identifying improvements across service areas to better align regulation and
compliance outcomes,</li>
<li>ensuring appropriate staffing and expertise, and</li>
<li>ensuring appropriate contractors and expertise.</li>
</ul><ul>
Ethics Complaints Management 
This role is accountable for effective management and delivery of key outcomes,
with support from the Team Leader, across:

</ul><ul>
<li>the Ethics Bylaws, Ethics Complaint Management Program, and related governing
documents and procedures,</li>
<li>preliminary assessments of alleged breaches of the Code of Ethics and
Practice Standards against set criteria,</li>
<li>internal complaint, dispute resolution, and mediation processes to ensure
fairness, due process, natural justice, and timely resolution,</li>
<li>eligible referrals of misconduct and compliance matters in line with Ethics
Bylaws and governance requirements (e.g. privacy),</li>
<li>case management of misconduct and complaints under AASW Ethics Bylaws and the
Complaints and Misconduct Management Process,</li>
<li>liaising with and providing secretariat support to relevant parties (e.g.
complainants, respondents, councils, panels, mediators),</li>
<li>management of files related to misconduct and complaints in accordance with
privacy legislation,</li>
<li>maintaining integrity and probity of the Complaints and Misconduct Management
Process.</li>
</ul><ul>
Migration Eligibility Assessments [MEA] &amp; Credentialing Program

This role is accountable for the effective management and
successful delivery of key outcomes and for the effective management and
successful delivery of key outcomes, with the support of the Team Leader,
across the following areas of responsibility:
</ul><ul>
<li>ensuring effective and efficient processing of overseas applications and
applicants seeking membership of AASW and/or recognition of their social work
qualifications as part of the Federal Government’s skilled migration programme,</li>
<li>ensuring it is managed in accordance with the DESE Guidelines and/or
documented processes. </li>
<li>benchmarking processes and processing with external assessing agencies. </li>
<li>Making sure the AASW is kept up to date with Government policy changes
as it relates to skilled migration and immigration.</li>
<li>Oversee the review of relevant policies, procedures and guidelines and
ensure ongoing quality improvements. </li>
<li>Conduct periodic reviews of programme areas, including communication and
information/data management systems, to ensure processes remain robust,
effective and efficient and reflect best practice</li>
<li>the effective and efficient assessing of the AASW credentials.</li>
<li>ensuring the credentialling program is best practice, working
efficiently and assessments are conducted in accordance with program
guidelines.</li>
<li>the regular calibration of assessment outcomes by external assessors
including the development and review of calibration tools.</li>
<li>the review of relevant policies, procedures and guidelines and ensure
ongoing quality improvements. </li>
<li>a high-level of excellence and professionalism when processing
applications, responding to applicants, and adhering to documented processes. </li>
<li>conducting periodic reviews of programme areas, including communication
and information/data management systems, to ensure processes remain robust,
effective and efficient and reflect best practice.</li>
<li>facilitating annual audits across program areas or as frequently as
required i.e. health insurers, Medicare etc.</li>
</ul><ul>Team Leadership &amp; Development</ul><ul>
<li>For those service areas of accountability, lead and manage the planning, operational delivery,
and continuous improvement of departmental activities.</li>
<li>Model behaviours aligned with AASW values, behaviours, and the Code of Conduct.</li>
<li>Motivate and coach the team to develop and apply their knowledge and skills for effective
service delivery.</li>
<li>Ensure each team member has a personal work plan with clear OKRs.</li>
<li>Monitor individual and team performance, providing regular feedback and guidance
through AASW’s review and development process.</li>
</ul><ul>Key selection criteria:</ul><ul>
<li>Relevant tertiary qualifications in Social Work, Law, Quality and Risk or Professional Complaints and Misconduct management.</li>
<li>A comprehensive understanding of the AASW Code of Ethics or the ability to acquire thorough
knowledge.</li>
<li>Knowledge and experience in complaint and misconduct
management and the use of alternative dispute resolution and mediation
strategies.</li>
<li>Sound understanding of the principles of natural justice, administrative law and or
good governance.</li>
<li>Demonstrated experience in professional standards and
how the standards work to maintain the respect and integrity of a profession.</li>
<li>Demonstrated understanding of the compliance role in a self-regulating profession.</li>
<li>Demonstrated high-level communication skills including verbal, written, and report-writing
skills.</li>
<li>Ability to work well under pressure and respond flexibly to changing circumstances.</li>
<li>Excellent time management skills. </li>
<li>Demonstrated experience with continual quality improvement frameworks and their
implementation e.g., internal auditing processes.</li>
<li>Demonstrated ability to effectively manage several projects and deliver to deadlines.</li>
<li>Ability to ensure privacy and confidentiality over information provided, as appropriate and use a high level analytical and research skills. </li>
<li>Proficiency in the use of information technology including CRM systems.</li>
<li>Team management and leadership skills with excellent organisational, planning skills with
interpersonal skills. </li>
</ul><ul>
How to Apply
The AASW is committed to equal opportunities in employment and embraces diversity and
inclusion in its workforce. We encourage applications from culturally and
ethnically diverse communities, particularly those underrepresented in the
social work profession including the Aboriginal and Torres Strait Islander
communities and people with a disability.

To be considered for this role, your application must include your résumé and a cover
letter addressing the key selection criteria listed above. 

Applications close 29th of April 2026 however, we reserve the right to end the closing date
early. Please direct any queries to: courtney.thompson@aasw.asn.au
</ul>

Manager Professional Standards & Regulations 

<h4>The Position</h4><h4></h4>This role has a leadership role in progressing the policy and advocacy agenda for the profession, with a focus on driving new opportunities for the AASW’s social workers. It is responsible for shaping and driving policy direction through analysis, developing practical policy solutions, and delivering advocacy campaigns that achieve tangible outcomes. The position oversees the development of submissions, reports, research, briefing papers and organisational policy positions, particularly across mental health schemes and service settings. It ensures policy positions are evidence-based, aligned to strategy, and effective in influencing system design. A key responsibility is  supporting advocacy to improve publicly funded schemes, including securing better working conditions, professional recognition, and fair remuneration. The role also drives inclusion of social workers in new policy responses, programs and schemes, using government relations strategies, targeted campaigns and a mix of engagement channels. The Policy &amp; Advocacy Lead provides strategic support and expertise to enable effective government and stakeholder engagement, building relationships with Ministers, advisors, Parliamentarians, senior officials, and the health and social care sector to influence decision-making and advance the profession. <h4>About the Association</h4><h4></h4>The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 17,000 members. The AASW sets the benchmarks for professional education and practice in social work and has a strong voice on matters of social justice,
human rights and issues that impact upon the quality of life of all Australians<h4>Your Key Responsibilities</h4><h4></h4><ul>
<li>Lead strategic policy and advocacy initiatives aligned with organisational priorities. </li>
<li>Monitor and analyse policy, legislation and reform agendas, developing forward-thinking positions that support the social work profession. </li>
<li>Develop clear, compelling policy positions and advocacy messages that demonstrate the value of social workers across key sectors. </li>
<li>Build and maintain strong relationships with government, regulators and sector stakeholders to influence outcomes. </li>
<li>Translate policy and advocacy work into practical member value, including guidance materials and communications. </li>
<li>Oversee research and use evidence to inform policy development and advocacy strategies. </li>
<li>Provide high-level advice, briefings and submissions to Executive and represent the organisation externally. </li>
<li>Identify emerging opportunities and lead advocacy strategies, campaigns and submissions. </li>
<li>Act as a senior representative in consultations, inquiries and stakeholder forums. </li>
<li>Oversee complex member enquiries requiring policy interpretation or advocacy input.</li>

</ul><h4>Key selection criteria - Qualifications and Experience</h4><h4></h4><ul>
<li>Qualified social worker with substantial experience in senior professional roles.</li>
<li>Additional qualifications in policy and / or politics are advantageous. </li>
<li>Strong background in policy analysis, development and submission writing. </li>
<li>Demonstrated experience in a policy role and a sound understanding of government relations. </li>
<li>Proven track record delivering advocacy campaigns and achieving outcomes. </li>
<li>Skilled in stakeholder engagement, influence and relationship management. </li>
<li>Experience conducting research and producing high-quality reports and insights. </li>
<li>Able to prepare executive-level briefings and advice. </li>
<li>Excellent communication skills across diverse audiences. </li>
<li>Strong organisational skills with the ability to meet deadlines. </li>
<li>Understanding of social media and its role in influencing stakeholders.</li>
</ul><h4></h4><h4>How to Apply:</h4><h4></h4>The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those under represented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.To be considered for this role, your application must include your résumé and a cover letter telling us why you think the role would be a good fit for you. Please direct any queries to: courtney.thompson@aasw.asn.au
Applications close 24 April 2026 however, we reserve the right to end the closing date early.

Australian Association of Social Workers

Career Opportunities