Australia

We are seeking a Client Services Administrator within our Client Services Team! This role is a SCHADS Level 4 ($90,738 – $97,634) pro rata, pay point dependent of experience, plus 12% superannuation and up to $15,990 salary packaging. This is a permanent full-time role.  About the role The Client Services Administrator role is designed to provide essential administrative support to GenWest’s Integrated Family Violence programs. This role is responsible for delivering high-quality administrative services to staff, visitors, clients, and community members, including women and children experiencing family violence crises. Key responsibilities: <ul>
<li>Providing timely and quality administrative support to the teams within the Integrated Family Violence Services, and the broader GenWest team as required.</li>
<li>Acting as the first point of contact for current and potential clients and assessing and directing requests to appropriate services. </li>
<li>Preparing and maintaining appropriate, accurate, and confidential client records on the SHIP database, assisting teams with client referrals to emergency accommodation bookings, flexible support packages, PSI recommendations, and any other paperwork as required. </li>
<li>Management and distribution of material aid, including but not limited to placing orders and collecting items from specialised material aid providers i.e.: Our Village (formerly St Kilda Mums), Big Group Hug. </li>
<li>General reception duties including greeting staff/clients/visitors, responding to email enquiries, mailing, coordinating deliveries, and coordinating the visitor management system. </li>
<li>Undertaking data entry, handling invoices, and overall administration duties when requested by leadership. </li>
<li>Taking on fire warden responsibilities and completing relevant training, in line with requirements set by State of Victoria </li>
</ul>About you Essential <ul>
<li>Minimum of 2 years of experience in administration and reception duties in a fast-paced environment. </li>
<li>Basic understanding of family violence and related areas (for example, child protection, AOD, mental health, and homelessness) </li>
<li>High proficiency with Microsoft Office suite </li>
<li>Excellent organisational, administration and time-management skills </li>
<li>Well-developed conceptual, analytical and problem-solving skills </li>
<li>Ability to foster positive working relationships and capacity to work as a member of a team </li>
<li>Experience effectively managing competing priorities </li>
<li>Working with Children’s check </li>
<li>Police check (and international police check if lived overseas for a year or more in the last 10 years) </li>
<li>Current and valid Driver’s licence (proof required) </li>
</ul>Desirable <ul>
<li>A minimum Certificate IV in Community Services, or working towards tertiary qualification in a related discipline (i.e. social work, or psychology) </li>
<li>Knowledge of SHIP database </li>
<li>Experience in a government or not-for-profit setting </li>
</ul>We are actively hiring for this role; applications will close on 3rd June 2026.  Should you have any questions or queries please email recruitment@genwest.org.au

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Client Services Administrator

We are seeking a number of Specialist Family Violence Practitioners within our Crisis and Case Management Services! These roles are at SCHADS Level 5.1-5.3 ($103,799 - $108,502) pro rata, plus 12% superannuation and up to $15,990 salary packaging. These roles are available full-time or part-time (0.9 FTE).  About the roleAs a Specialist Family Violence Practitioner, you will be responsible for the delivery of family violence case management support to victim survivors (including children) of family violence. You will develop case plans that address victim survivor risk and the impact that family violence has had on their lives. The Practitioner is required to work within a trauma-informed practice environment and will think creatively about how to increase the safety of victim survivors (including children), ensuring their support needs are met. Key responsibilities:<ul>
<li>Managing and supporting an agreed number of cases, that consist of developing and reviewing case plans that reflect client goals within expected service delivery timelines, including crisis, brief and longer-term responses.</li>
<li>Undertaking comprehensive risk assessment and safety planning using the tools contained within the Family Violence Multi-Agency Risk Assessment and Management Framework (MARAM).</li>
<li>Providing information to victim survivors of family violence to support them in understanding the service system and navigating barriers to assistance.</li>
<li>Providing crisis support and advocacy for victim survivors experiencing family violence.</li>
<li>Explaining client rights and responsibilities in regard to limited confidentiality and informs clients when risk indicates that information sharing with specific services or authorities is required.</li>
<li>Assisting in service and justice system navigation and undertaking advocacy on behalf of victim survivors to mitigate gaps in service response.</li>
<li>Facilitating multidisciplinary cross team work to document, implement, monitor and modify case management plans designed to address the ongoing needs of victim survivors.</li>
</ul>About youEssential<ul>
<li>Tertiary qualifications in social work as per the Minimum Mandatory Qualifications</li>
<li>Minimum 2 years of relevant work experience in the family violence or community services sector.</li>
<li>Proven experience and knowledge of theoretical models and frameworks relevant to family violence and sexual assault</li>
<li>Proven experience in collaborating effectively within a team, cross-functional and with external agencies</li>
<li>Strong ability to exercise initiative and judgement in complex situations</li>
<li>Demonstrate high quality written and verbal communication skills</li>
<li>Proven abilities to operate effectively within a complex and fast-paced environment</li>
<li>Experience with meeting KPI’s and targets</li>
<li>Skilled with building collaborative relationships</li>
<li>Working with Children’s check</li>
<li>Police check (and international police check if lived overseas for a year or more in the last 10 years)</li>
</ul>We are actively hiring for this role, so apply ASAP; please note we will be commencing rolling interviews for these vacancies as soon as we receive applications.  To apply, please click the Apply button. Should you have any questions or queries please email recruitment@genwest.org.au

Specialist Family Violence Practitioners - Crisis and Case Management 

We are seeking a Children’s Counsellor &amp; Group Facilitator within our Counselling team! This role is a SCHADS Level 6 ($113,403 – $118,441) pro rata, pay point dependent of experience, plus 12% superannuation and up to $15,990 salary packaging. This is a permanent part-time role (0.8 FTE). About the role The Children’s Counsellor &amp; Group Facilitator will be responsible for a range of child-focused and trauma-informed counselling and group work interventions. Supporting children and their families who have experienced family violence, this role must ensure that all therapeutic activities are adaptive and responsive to identified needs. Key responsibilities: <ul>
<li>Undertake assessments of children and their families to determine individual needs </li>
<li>Provide therapeutic counselling interventions to children, including using creative modalities such as Art Therapy and Play Therapy (occasionally providing outreach at schools when required) </li>
<li>Undertake ongoing family violence risk assessments of children and their families </li>
<li>Provide tailored group and/or single session child-centered and trauma-informed family counselling interventions and counselling </li>
<li>In consultation with the counselling team leader, plan, co-facilitate and evaluate therapeutic groups for children </li>
<li>Actively promote the therapeutic groups to services that work with families impacted by family violence to enhance referrals </li>
<li>In conjunction with the team leader, actively monitor the performance standards against DFFH requirements to ensure ongoing accreditation for the program </li>
<li>Maintain accurate case files and associated documents/notes to meet all auditing requirements </li>
<li>Ensure program data (IRIS) is collected to inform program planning and to meet DFFH recording requirements </li>
<li>Provide secondary consultation and advocacy to external health, community and education services providers regarding the developmental needs of children </li>
</ul>About you Essential <ul>
<li>Tertiary qualifications in a therapeutic discipline (such as Psychology, Social Work or related field) </li>
<li>Eligibility for AASW membership of other professional body </li>
<li>Highly developed understanding of child development therapy, trauma-informed therapeutic practice and attachment theory </li>
<li>Relevant working experience within a comparable role </li>
<li>Substantial direct service delivery experience (assessment &amp; therapeutic interventions) </li>
<li>Demonstrated understanding of legislation, theory and practice relating to provisions of family violence services to women and children </li>
<li>Demonstrated commitment to the provision of high-quality services, feminist policy and practice </li>
<li>Experience in development and maintaining effective working relationships </li>
<li>Excellent verbal and written communication and interpersonal skills </li>
<li>The ability to work with minimal direction while accepting a high level of responsibility and accountability </li>
<li>Sound computer skills including data base applications </li>
<li>Working with Children check </li>
<li>Police check (and international police check if lived overseas for a year or more in the last 10 years) </li>
<li>Current VIC driver’s license </li>
</ul>Desired <ul>
<li>Clinical training in creative modalities for children including Art Therapy, Music Therapy, Drama Therapy. Dance/movement Therapy and/or Play Therapy </li>
<li>Experience with guiding peers and externals parties regarding information sharing and promotion </li>
</ul>We are actively hiring for this role, so apply ASAP; applications will close on 1st June 2026.  Should you have any questions or queries please email recruitment@genwest.org.au

Children's Counsellor & Group Facilitator

We are seeking a Residential Support Worker within our Client and Residency Management team! This role is a SCHADS Level 4.1 to 4.4 ($90,738 - $97,634 pro rata, pay point dependent on experience, plus 12% superannuation and up to $15,990 salary packaging). This is a part-time (0.6) max term (6 months) contract. About the role  Working as part of a dynamic team, the Residential Support Worker assists the work of refuge family violence case managers to implement goals and meet needs identified in client case plans. The Residential Support Worker has the primary responsibility to assist in the coordination and delivery of practical support and resources for women and children in refuge accommodation, experiencing family violence and trauma. The role also requires identifying community resources and linking clients to community-based activities and services. Key responsibilities: <ul><li>Providing a safe and empowering environment for all residents residing within the refuge. Facilitating intake and induction of new clients </li></ul><ul>
<li>Providing an after-hours response to the women and children onsite as required </li>
<li>Liaising with case workers regarding safety concerns or risk issues identified or reported </li>
<li>Work collaboratively with team members to support victim survivors to reach their goals, which could include relocation assistance </li>
<li>Assisting clients with daily living requirements with a focus on safety and wellbeing. </li>
<li>Be the first point of contact for general enquiries from residents and other services. </li>
<li>Providing domestic duties assistance for clients (e.g. Shopping assistance, preparation of units and assisting with transportation to appointments  </li>
<li>Collaborating with Team Leader and Case Managers to run activities on site that assist clients with the coordination and accessibility to a range of community services Leading the implementation of emergency procedures in the refuge and security related matters  </li>
</ul>About you  Essential  <ul><li>Meet the Minimum Mandatory Qualifications as per Recommendation 209. </li></ul><ul>
<li>Working with Children’s check </li>
<li>Police check (and international police check if lived overseas for a year or more in the last 10 years) </li>
<li>Relevant experience in social service environment  </li>
<li>Knowledge of the social services environment  </li>
<li>Skills in engaging with the specified client group; demonstrated capacity to build effective relationships with clients based on social work, youth work and psychologically informed environments </li>
<li>Competent to work solo when required and respond effectively to critical incidents in a safe manner </li>
<li>Be available to work on a set roster and be flexible with additional availability. </li>
</ul>Desirable  <ul>
<li>Demonstrated skills in engaging &amp; working with victim survivors with complex support needs including AOD, mental health, out of home care and adolescent violence </li>
<li>Assessment skills and knowledge of a range of theories including attachment, trauma, child and adolescent development and strengths-based approaches </li>
<li>Demonstrated capacity to time manage within a crisis setting whiles maintaining required documentation and IT systems to DHHS and organisational standards </li>
</ul> GenWest is a child safe organisation. We screen all applicants according to child safe standards throughout the recruitment process. All successful candidates will also be required to provide current police check and Working with Children Check (WWCC). We are actively hiring for this role, so apply ASAP; applicants will be interviewed as suitable applications are received and the vacancy may be filled before closure date if an appropriate candidate is identified. All applications will close COB 1st June 2026.  To apply, please click the Apply button. Should you have any questions or queries please email recruitment@genwest.org.au

Residential Support Worker 

<li>We are seeking a Specialist Family Violence Practitioner within our The Orange Door (TOD) BMA team! This role is a SCHADS Level 5.1 - 5.3 ($103,799 – $108,502) pro rata, pay point dependent on experience, plus 12% superannuation and up to $15,990 salary packaging. This role is a part-time (0.9 FTE) 12-month max term role and based in Sunshine.</li><li></li><li>About the role</li><li></li><li>The Orange Door (TOD) practitioners work collaboratively as part of an integrated team to deliver effective responses to victim survivors of family violence (including children and young people), as well as to adults who use family violence. The Specialist Family Violence Practitioner conducts risk, wellbeing and needs assessments and requires a high level of professional judgement. A solid understanding of the principles and practices relevant to family violence and child/family wellbeing is required. This role requires an understanding of the underpinning societal structures that perpetuate gender inequity and contribute to the ongoing disempowerment of victim survivors and children.</li><li></li><li>Key responsibilities:</li><li></li><ul>
<li>Assessing and prioritising risk/needs of adult victim survivors, children, families, and adults who use violence by phone and face to face contact, drawing on the expertise of practitioners in an integrated team.</li>
<li>Supporting and advocating for adult victim survivors, children and families, using a client centred, strengths-based approach that is culturally appropriate, inclusive and responsive.</li>
<li>Undertaking triage of referrals, MARAM risk assessments, child wellbeing assessments, safety planning, referrals, targeted interventions, and brokerage support.</li>
<li>Providing brief interventions, assessments and referral pathways and the ability to manage often complex and competing demands within an integrated practice framework.</li>
<li>Identifying, assessing, and prioritising risk and needs of clients, seeking information from multiple sources to inform assessments.</li>
<li>Applying advanced communication skills using a Single Session approach to client work.</li>
<li>High level case-note writing, referrals, and assessments.</li>
<li>Meeting required KPIs.</li>
<li>Proactively collaborating and consulting with colleagues and external services, exemplifying strong relationship-building behaviours.</li>
<li>Applying and adhering to MARAM and Best Interest Practice Frameworks.</li>
</ul><li><li>About you</li><li>Essential</li><li></li><ul>
<li>A tertiary qualification in Social Work or related discipline</li>
<li>A demonstrated understanding of family violence legislation, related theory and practice.</li>
<li>Experience and/or demonstrated understanding of working with and advocating for victim survivors, undertaking risk assessments and safety planning.</li>
<li>Proven experience in collaborating effectively within a team, cross-functional and with external agencies.</li>
<li>Strong ability to exercise initiative and judgement in complex situations.</li>
<li>Experience with meeting KPI’s and targets.</li>
<li>Ability to manage a workload effectively within a complex and fast-paced environment.</li>
<li>High level verbal and written communication skills.</li>
<li>Current Victorian driver’s license and ability to travel.</li>
<li>Working with Children’s check.</li>
<li>Police check (and international police check if lived overseas for a year or more in the last 10 years).</li>
</ul><li><li>Desired</li><ul>
<li>2 years of family violence, TOD or community service work experience highly regarded.</li>
<li>Experience and knowledge of MARAM and Best Interest Practice Frameworks.</li>
</ul><li><li>We are actively hiring for this role and interviews will be occurring simultaneously; so please apply asap. Applications will close on 1st June 2026.</li><li><li>To apply, please click the Apply button.</li><li><li>Should you have any questions or queries please email recruitment@genwest.org.au.</li><li>

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