Australia

About Happy Travels:Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, Fiji, and New Zealand.Role Overview:As a Travel Sales Consultant, your primary focus will be face-to-face selling. You'll be on the streets, actively approaching and engaging with potential clients, especially backpackers. Your role is to network in innovative ways, building genuine relationships and guiding travelers towards the best experiences our destinations have to offer.Key Responsibilities:Proactively approach and engage with travelers on the streets and in hostels.Network with backpackers, using innovative strategies to build lasting relationships.Recommend the best tours, activities, and experiences based on travelers' interests.Continuously improve communication and sales skills through provided training and coaching.Collaborate in a multicultural environment, connecting with people from various backgrounds.Benefits:Competitive hourly pay: $30.00 – $35.00 per hour.Attractive commissions and bonuses.Continuous sales training and leadership development.Free travel on tours and experiences.Exclusive discounts on transport and accommodation.Qualifications:Valid working visa for Australia.Proven experience in face-to-face sales or a similar role.Strong communication skills and the ability to connect with strangers.Passion for travel and sharing experiences.Multilingual skills are a significant advantage.Previous sales experience is a huge bonus.Are You the Perfect Fit?Do you thrive in face-to-face interactions? Can you approach strangers, connect with them, and offer tailored travel solutions? If you're innovative in building relationships and have a knack for sales, you might be the next star of our team!How to Apply:Kickstart your journey with Happy Travels by completing a one-way video interview with our COO, Toby. Click on the link below to apply:https://app.hireflix.com/public-application/648bced83d2f09926b16ec55

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Travel Sales Specialist - Sydney - November 2023

Travel Sales Specialist - Cairns - November 2023

Travel Sales Specialist - Airlie Beach -  November 2023

Travel Sales Specialist - Byron Bay - November 2023

Job descriptionEmbark on an Adventure with Happy Travels!Prepare for an exhilarating change of pace where each day brings new excitement. At Happy Travels, we're not your typical workplace. We're in search of dynamic, hardworking individuals who crave adventure and want to make a mark in the adventure travel industry.About Happy Travels:With over 25+ years of experience, Happy Travels specializes in crafting tailor-made travel experiences that won't break the bank. From heart-pounding Great Barrier Reef dives to thrilling skydiving excursions and unforgettable campervan road trips across Australia, NZ, S.E.A &amp; Beyond. We turn our customers' dreams into reality by weaving together epic itineraries and delivering the ultimate adventure experience.The Role:Welcome to the Happy Travels family! As an Inbound Travel Sales Specialist, you'll be at the heart of the action, assisting travelers in planning their dream trips. This isn't your typical office job; it's a high-energy, fast-paced environment where hard work meets adventure. We're all about creating memories and achieving our ambitious goals as a team, no stuffy suits or ties here. We groove to music daily, celebrate with team drinks on Fridays when we hit our targets, and you might even get a visit from our friendly office pups, Maya the Lab &amp; Franky the Staffy-X.Benefits of the Role:Dive into a whirlwind of fun with an amazing team.Unlock unlimited earning potential with your sales skills.Chart your own path with sponsorship opportunities for top performers.Embark on free travel adventures with familiarization trips.Our Ideal Candidate:Have you explored the East Coast of Australia or embarked on an epic campervan journey across Down Under? If so, you're our kind of traveler! Ready to dive into CRM tools or eager to learn. A master of inbound sales through phone, email, and WhatsApp. Lightning-fast typing skills and the ability to juggle multiple tasks. If you speak languages like French, German, or Dutch, that's a bonus! Do you have a social media following? Even better! We appreciate travel bloggers and photography enthusiasts.Requirements:A valid working visa is a must. Commit to a minimum of 6 months.We need solution-oriented, sales-driven individuals who are always ready to hustle.The Important Bits:Located in the heart of Byron Bay, your office is a coastal paradise.Expect 32-38+ action-packed hours each week.Enjoy fully paid training.Start with a casual position and the potential for full-time opportunities.Sky's the limit when it comes to earnings: $70,000 to $120,000 OTEAnd yes, we guarantee an unforgettable Christmas party!

 Inbound Travel Sales Specialist - Call Centre Byron Bay

About Happy Travels:Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, Fiji, and New Zealand.Role Overview: As the Call Centre Manager, you'll lead our dynamic team, ensuring exceptional customer service, optimizing processes, and driving performance metrics. If you're a proactive leader with a genuine interest in adventure travel, we want you on board!Key Qualifications &amp; Skills:Proven experience in call center management.Previous experience in the travel or adventure tourism industry is a plus.Strong leadership and team management abilities.Bachelor's Degree: A relevant degree is preferred but not always required, depending on experience.Relevant certifications in call center management or customer service are a plus.Minimum 6 months requirement.Excellent verbal and written communication skills.Familiarity with call center software and CRM systems.Track record of meeting/exceeding call center performance metrics.Ability to adapt to a fast-paced, dynamic environment.Language skills: Additional languages are a bonus.Key Responsibilities:Motivate, train, and mentor call center agents.Ensure high customer satisfaction levels.Develop and implement call center strategies and operational plans.Manage the call center budget efficiently.Recruit, train, and retain top talent.Implement quality assurance measures.Generate and analyze call center performance reports.Ensure adherence to company policies and industry regulations.Benefits:Salary: $60-100k OTE, based on experience and targets hit.Fun work environment.Free adventure travel experiences.Annual leave &amp; personal/sick leave.Sponsorship opportunities for candidates that excel.Work Schedule: Full-time, Monday to Friday.Join us and be a part of a team that's committed to making dreams come true for adventure travelers. At Happy Travels, we're more than just a travel agency; we're a passionate team dedicated to transforming lives.Apply Now and embark on a journey filled with endless possibilities!

Call Centre  Manager- Byron Bay

Travel Sales Specialist - Melbourne - November 2023

About Happy Travels:Happy Travels is the #1 Backpacker Travel Agency in Australia. After a challenging couple of years for the Travel Industry due to Covid-19, Happy Travels has proven that they are here to stay and committed to transforming the lives of their clients and staff. We're more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, Fiji, and New Zealand.Role OverviewThe Customer Service Assistant plays a pivotal role in ensuring a seamless travel experience for our customers. This position is responsible for handling incoming calls on our dedicated support line, assisting travelers with itinerary changes, and addressing any travel-related concerns. The role also involves investigating and processing refund requests, managing and responding to online reviews, and rectifying agent errors. Additionally, the assistant conducts quality audits to uphold the company's service standards. A successful candidate will combine technical know-how with exceptional interpersonal skills to deliver top-notch customer support.Key Responsibilities:Answering incoming calls from our 1300 customer support number.Assisting existing customers with any travel issuesAssisting existing customers with any changes to itineraries and travel plansInvestigating and processing customer refund requestsManaging online reviews and responding to them.Investigating and rectifying any agent errors.Quality auditing.Benefits:Competitive hourly pay: $30.00 – $35.00 per hour.Continuous training and leadership development.Free travel on tours and experiences.Exclusive discounts on transport and accommodation.Qualifications:Valid working visa for Australia.Proven experience in customer service.Strong communication skillsPassion for travel and sharing experiences.Multilingual skills are a significant advantage.Empathetic and customer-focused.Proactive and able to take initiative.Team player with a positive attitude.Are You the Perfect Fit?If you're a proactive problem-solver with a passion for travel and a knack for turning challenges into positive experiences, we want to hear from you. Join our team and be the voice that guides our customers through their journeys, ensuring every trip is memorable for the right reasons. Dive into a role where your communication skills shine, your attention to detail is celebrated, and your dedication to customer satisfaction makes a real difference.Apply today and we will be in touch regarding next steps!

HAPPY TRAVELS

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