Australia

Are you ready to join the dynamic world of PSA? As a Member Services Administrator, you'll be at the forefront of creating an exceptional experience for our members! Your role involves not just maintaining accurate profiles and processing orders but also being a key player in our vibrant community. This is a permanent part-time role - 30 hours per week. What you'll do- Dive into the exciting realm of customer service and phone support, interacting with our awesome members and prospective ones- Handle product orders with finesse, ensuring a seamless process that leaves our members smiling.- Be the guardian of member records, playing by the PSA Business rules, but also bringing your own flair to the tableWhy you'll love it here- Work in a collaborative and energetic environment where your ideas matter- Be part of a team that values innovation and creativity in solving challenges- Embrace the opportunity to make a real impact on our growing community.If you're passionate about customer service, crave a dynamic and flexible work environment, and want to be a part of something bigger, join us as a Member Services Administrator and let's create memorable experiences together!Why PSA?We’re the national peak body for pharmacists—and we exist to advance healthcare in Australia by empowering our pharmacy workforce. Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.Working at PSA means being part of something bigger. We believe in:<ul>
<li>Making a real difference: You’ll contribute to an organisation with a strong social purpose</li>
<li>Growth and development: We want you to thrive and will support your professional journey</li>
<li>Diversity and inclusion: We celebrate what makes you, you, and are committed to creating a safe, supportive, and inclusive workplace</li>
</ul>We’re also committed to the health and safety of our people, which includes requiring all staff to be fully vaccinated against COVID-19 to attend PSA offices.Accessibility &amp; SupportWe value diversity and welcome applications from people of all backgrounds, including people with disability. If you need support during the recruitment process, please reach out at recruitment@psa.org.au for a confidential chat.Acknowledgement of CountryThe Pharmaceutical Society of Australia (PSA) acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures.PSA may close this ad early if we find the right person—so don’t wait to apply!

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Member Services Administrator 

Exciting opportunity for Professional Practice Pharmacists to join our team!<ul>
<li>Flexible on location</li>
<li>Remote or hybrid work option</li>
<li>Part time (2.5 or 3 days per week)</li>
<li>2 x Fixed term contract roles available </li>
</ul>We are seeking two Professional Practice Pharmacists to join our CPD and Practice Support Teams. The roles will be filled on a fixed term contract basis with one being available until January 2026 and the other for a period of up to six months initially with the possibility of extension. The roles are responsible for the development and review of practical and relevant education content and practice support for pharmacists and related audiences.About the role:Key responsibilities include:<ul>
<li>Develop and/or review content according to the product brief and PSA management processes to ensure content is evidence-based, accurate, up-to-date, balanced, and objective.</li>
<li>Contribute to the publication process from commissioning authors through to reporting and evaluation.</li>
<li>Undertake editorial work including researching, evaluating, writing and editing information, reviewing and maintaining consistency of style, scope and structure.</li>
<li>Ensure PSA content is developed and published in accordance with legal, regulatory and ethical standards, internal policies and processes (e.g. PSA Style Guide for Technical Writing), project timelines and other requirements.</li>
<li>Undertake thorough and critical clinical review of content prepared by others.</li>
<li>Collaborate with internal teams, subject matter experts and external stakeholders to ensure content is fit-for-purpose and delivered on time, on budget and to quality expectations.</li>
<li>Undertake accreditation of internal and external content according to internal processes against the Australian Pharmacy Council standards.</li>
</ul>About you:<ul>
<li>Pharmacist registered with the Australian Health Practitioner Regulation Agency (AHPRA) with current or recent experience in clinical pharmacy practice in any practice setting.</li>
<li>Demonstrable experience as a medical or technical writer or reviewer in content creation for health professionals, with accuracy and attention to detail. </li>
<li>Ability to present information and arguments clearly and concisely both orally and in writing. </li>
<li>Ability to interpret health-related information from a range of reliable sources and write content based on that information that is easy to read and understand.</li>
<li>Excellent analytical, research and problem solving skills. </li>
<li>Sound customer service orientation with excellent oral and written communication and interpersonal skills.</li>
<li>Excellent organisational and time management skills to manage a complex workload and competing priorities to achieve desired outcomes within specified timelines.</li>
<li>Sound digital/IT skills including competency in using Microsoft Office suite and online reference texts.</li>
<li>Motivated and proactive with ability to work independently under limited guidance, or as part of a local or national team.</li>
<li>Personal attributes of courtesy, tact, discretion and respect with the ability to observe confidentiality and behave in an ethical manner at all times.</li>
</ul>Desirable <ul>
<li>Sound knowledge and understanding of the issues and opportunities in contemporary pharmacy practice and workforce development both nationally and internationally.</li>
<li>Experience in the development of guidelines, education and assessment for health professionals.</li>
<li>Certificate IV in Training and Assessment.</li>
</ul>What we will provide:<ul><li>The flexibility to work in ways that meet your work/life commitments and support your wellbeing.</li></ul><ul><li>A safe and inclusive environment where diverse backgrounds, perspectives and identities are celebrated. </li></ul><ul><li>A supportive management team who will help you reach your career goals and providing ongoing opportunities to grow and make a real difference. </li></ul><ul><li>A culture in which staff are encouraged to be ourselves and empowered to perform at our best, where successes are celebrated, and where we work together to create better experiences for our members and for each other. </li></ul>About UsWe are the national peak professional body for pharmacists, representing Australia's pharmacists working across all sectors of healthcare. PSA wants every Australian to have access to the best healthcare. As a membership organisation, we are passionate about equipping and empowering our pharmacists to realise their full potential, ensuring they have rewarding careers at every stage. We strive to deliver high quality education, professional development, and practice support for both members and non-members. PSA is committed to taking a proactive approach in managing and providing a safe and healthy working environment for all persons, so far as reasonably practicable. It is therefore a requirement that all staff must be fully vaccinated against COVID-19 to attend PSA Offices. PSA embraces diversity and encourages applications from people with disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please contact recruitment@psa.org.au for confidential support to ensure an equitable, barrier-free application process. PSA is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation. PSA reserves the right to withdraw the advertisement at any stage if the suitable applicant is found.

Pharmaceutical Society of Australia

Company Overview

Member Services Administrator

Professional Practice Pharmacist