Australia

About ASI Solutions Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete managed services. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future. We are seeking an experienced and dynamic Service Delivery Manager to act as the key point of contact between ASI and our customers. You will oversee the contract and service delivery performance of various accounts, ensuring customer expectations are met and exceeded. Your role involves technical and commercial engagement, proactive issue management, and identifying opportunities for ongoing service improvement and customer satisfaction. Key Responsibilities <ul>
<li>Act as the primary point of contact for designated customer contracts, prioritising and coordinating responses to issues, and overseeing issue resolution. </li>
<li>Build strong relationships with key stakeholders, offering advice to align technology solutions with business goals, and collaborating internally to address customer needs.</li>
<li>Drive account strategy by identifying opportunities for growth, upselling, and renewal, and coordinating internally to resolve contractual or service-related challenges.</li>
<li>Monitor service performance metrics, conduct regular reviews, and report on service quality and SLA compliance. </li>
<li>Provide insights on industry trends, best practices, and emerging technologies to assist clients, and lead technical workshops, training sessions, and knowledge-sharing initiatives </li>
</ul>A bit about you: <ul>
<li>You will have gained experience in managed services, contract management or professional services environments, demonstrated through a minimum of 5+ years in a customer facing technical role.   </li>
<li>Strong understanding of field and managed services environments with the ability to translate technical concepts to a range of technical and non-technical stakeholders.  </li>
<li>Experienced in managing multiple priorities &amp; tasks, using analytical and problem-solving skills. </li>
<li>Technically qualified including ITIL certifications and ideally project management certifications. </li>
<li>Strong customer service orientation with a drive to deliver exceptional outcomes and long-term relationships. </li>
</ul>Why ASI Solutions? Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference. Send in applications by 18 April 2025.

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Service Delivery Manager

About ASI SolutionsTechnology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. Join our People, Culture &amp; Sustainability team in Botany, NSW, as we embark on a bold growth strategy. This 12-month role offers a chance to make a significant impact across all areas of People &amp; Culture, supporting our business strategy and uplifting our people practices.With a bold growth strategy we are expanding our People, Culture &amp; Sustainability team. This is an exciting time to join #TeamASI based in Botany, NSW, as we uplift and strengthen all people practices. We are looking for an experienced People &amp; Culture person to support delivery of our people agenda. This twelve (12) month opportunity will span across all areas of People &amp; Culture and will suit someone that enjoys using their broad Human Resources experience to uplift capability and deliver on our business strategy. What you will be working on: <ul>
<li>
Lead people initiatives: Coach leaders across the employee lifecycle, fostering relationships across all sites, including Manila and New Zealand.</li>
<li>
Drive strategic projects: Design and implement key initiatives such as Leadership Academy, performance and reward frameworks, and employee value proposition.</li>
<li>
Enhance people systems efficiency: Improve usage of people systems, optimise data input, and streamline recurring HR processes.</li>
<li>
Oversee metrics and reporting: Manage key people metrics and reporting deliverables, including WGEA and First Jobs Code applications.</li>
</ul>A bit about you: <ul>
<li>Your experience to date has been gained from a HR generalist background. You are comfortable from switching between coaching, providing advice and then working on strategic projects. </li>
<li>You are an adaptable multi-tasker, thriving in a small team environment, excelling in time management and prioritisation.</li>
<li>Your employee relations experience extends to managing redundancies, terminations, and coaching people leaders through best practice performance management. </li>
<li>You enjoy finding the best way to improve the employee experience and are always considering cost and time effective options to remove the ‘noise’ of people processes. You are tech-savvy, confident with people systems, with a track record of implementing improvements for business and employee benefits.</li>

</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference.If you're ready to make a significant impact in a fast-paced, growth-oriented environment, we want to hear from you. Join us in shaping the future of ASI through innovative people practices and strategic HR initiatives

People & Culture Business Partner 

About ASI SolutionsTechnology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.We are seeking a dynamic and experienced Technology Trainer to join our education team in a national capacity. If you have a passion for public facilitating, enjoy visiting many sites, and excel at captivating and engaging audiences, this is the ideal role for you. As a confident presenter with outstanding communication skills, you will play a key role in maximising the impact of our solutions, ensuring customers can fully leverage their potential.A bit about you:<ul>
<li>Education background (Early Childhood, Primary or Secondary) or proven experience in technology training in the education sector. </li>
<li>Experience in applying technology in an education setting and demonstrated ability to learn new technology quickly </li>
<li>Excellent public speaking, communication, and interpersonal skills </li>
<li>Ability to prioritise and handle volume of requests</li>
<li>Must be willing to travel locally, interstate or overseas if necessary </li>
<li>Must have current driver’s licence and access to own vehicle.</li>
</ul>Key responsibilities:<ul>
<li>Implement product demos, post-sales training and other support programs for Education customers</li>
<li>Demonstrating the ASI product suite, understanding their usage potential and future strategy, and answering questions for customers and end users </li>
<li>Working collaboratively, create training materials and best practice guides, producing content that demonstrates how customers can get the most out of ASI products </li>
<li>Analysing success by reporting on usage, retention, sales, and other metrics. </li>
</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference.

Technology Trainer

About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.We’re seeking a driven and technically proficient Account Executive to join our team at ASI Mildura office. In this role, you’ll leverage your IT sales experience and technical expertise to capture new clients, build strong relationships, and drive sustainable growth by selling IT solutions. You’ll also be responsible for managing accounts and identifying opportunities to upsell additional services to new and existing clients.This permanent, full-time position is a stakeholder-facing role, requiring you to effectively manage client expectations and collaborate with our IT team to ensure these expectations are met to the highest standards.Key Responsibilities<ul>
<li>Having an in-depth knowledge of business products and value proposition, and the relevant market</li>
<li>Build and manage strong long-term relationships with new and existing clients</li>
<li>Researching business opportunities and viable income streams</li>
<li>Identifying and mapping business strengths and customer needs</li>
<li>Create quotes and proposals for customer requirements and build sales pipelines</li>
<li>Design and build suitable IT solutions to meet customer requirements – including cloud, mobile device management (MDM) and mobile applications. </li>
</ul>A bit about you: <ul>
<li>Proven experience as a BDM / Account Executive or similar role</li>
<li>Strong Understanding of the relevant market and the unique products and services that can be delivered</li>
<li>Demonstrable experience in dealing with high-level negotiations, creating quotes and designing customer specific solutions</li>
<li>Proven track record in converting sales leads and selling IT solutions – including VMWare, infrastructure, cloud, and MDM services.</li>
<li>Excellent time management and planning skills</li>
<li>High-level communication &amp; Stakeholder engagement skills</li>
<li>Experience with design and implementation of business development strategy</li>

</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference.If this sounds interesting, please send your application before the 28th of March.

Account Executive

We are expanding our team and looking for flexible people who are keen to join us on a project basis. Calling all Field Services Technicians who are keen to join us at this exciting time! About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting. Typical days look like this.....<ul>
<li>Repair and installations on customer equipment including laptops, PCs, servers, networking machines adhering with ASI’s internal standard operating procedures and knowledge base</li>
<li>Configuration of desktop hardware, software and other devices</li>
<li>Assembling PCs, monitors, and other equipment as necessary</li>
<li>Working within our internal IT tracking systems, keeping jobs up to date in tickets</li>
<li>Working on-site and in office as required. </li>
</ul>A bit about you…<ul>
<li>Two or more years' experience in providing support for desktop/store hardware infrastructure</li>
<li>Proven track record on hardware, desktop environment, and interactive whiteboard administration and troubleshooting</li>
<li>Troubleshooting experience extends to a great understanding of manufacturer repairs isolating issues away from software and applications to hardware faults</li>
<li>Familiarity with IT service desk ticketing tools and working within structured service level agreements </li>
<li>Ability to work with multiple jobs on, managing the priorities while maintaining exceptional customer service</li>
<li>You are used to communicating at all levels and your verbal and written communication skills are your secret power </li>
<li>You hold a valid driver’s licence, and willing to submit suitable background checks</li>
<li>Finally, if you have experience with Lenovo and/or Microsoft manufacturer repairs - we would love to hear from you. </li>
</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. While this is a casual position, we expect you to take part in eveything ASI offers, you are an integral part of our team! We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.We look forward to hearing from you before 18 March.

Field Service Technician

About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.With a bold growth strategy we are expanding our People, Culture &amp; Sustainability team. This is an exciting time to join #TeamASI in Sydney or Melbourne, as we uplift and strengthen all people practices. We are looking for an experienced People &amp; Culture person to support delivery of our people agenda. This twelve (12) month opportunity will span across all areas of Human Resources, from Work, Health &amp; Safety, Recruitment, Employee Relations, Learning to delivering a performance review system linking the entire employee life cycle. What you will be working on: •	Providing people leadership coaching across the employee lifecycle, building productive relationships across all ASI sites (including Manila and New Zealand) •	Leading and/or supporting the People Culture &amp; Sustainability Executive on key Human Resources projects – such as performance review process, leadership development, revamping our employee value proposition and driving inclusion strategies •	Driving efficiency gains through improving the usage of our people systems, from data input improvement and systemising reoccurring people processes•	Overseeing our policy review, legislation updates and people leader education. A bit about you: Your experience to date has been gained from working across all facets of Human Resources. You are comfortable from switching between coaching, providing advice and then working on strategic projects. You are used to working in a small team where we work closely on people projects that deliver ASI’s strategy. Capable of multi-tasking, great time management and you know what to prioritise to get a good result. You have a great attention to detail and produce high quality outputs tailored for the audience. You are good at communicating at all levels of the business with a natural aptitude for dealing with people. Your employee relations experience extends to managing redundancies, terminations, and coaching people leaders through best practice performance management. Coaching people leaders is one of your strengths. You enjoy finding the best way to improve the employee experience and are always considering cost and time effective options to remove the ‘noise’ of people processes. This comes with being confident around people systems, even demonstrating times you’ve overhauled one for business and employee benefits. Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference.If this sounds interesting, we look forward to hearing from you before 14th of March.

People Partner 

About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future. We are seeking a passionate and detail-oriented Account Manager to provide administrative and logistical support to the ASI Sales team and our external customers and stakeholders, ensuring consistent service delivery and customer satisfaction. This will be a permanent full-time opportunity within the ASI Adelaine office. Key Responsibilities<ul>
<li>Preparing quotes, proposals and processing customer orders.</li>
<li>Coordinate with purchasing and accounts to fulfil orders</li>
<li>Maintain and update templates for client correspondence</li>
<li>Secure and update client correspondence \</li>
<li>Ensure CRM database is continually reviewed and updated.</li>
<li>Prepare costing spreadsheets </li>
<li>Monitor progress on sales activities through follow-ups </li>
<li>Follow up on back orders with internal teams and vendors</li>
<li>Communicate with customers about previous day orders and con-note details </li>
<li>Generate reports for customers</li>
<li>Manage incoming and outgoing deliveries </li>
<li>Process new/renewals for Domains and SSL Certificates </li>
</ul>A Bit About You<ul>
<li>Demonstrated understanding and experience in a Sales Support / Inside Sales role</li>
<li>Ability to use Microsoft Office Suite and to deliver presentation</li>
<li>Background in the IT space will be preferred</li>
<li>Good working knowledge of health and safety and safety requirements</li>
<li>Commitment to providing exceptional value and service to our customers</li>
<li>Ability to work effectively as part of a fast-paced team environment </li>
<li>Good problem-solving skills</li>
</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, from on-site parking to educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a diverse and inclusive community dedicated to making a difference.If this sounds interesting, we look forward to hearing from you before 14th of March.

Account Manager

About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting. Since day one, our relationships with well-known brands and valued customers have been the driver of our success. Our legacy, spanning over three decades, demonstrates why we are trusted, and our consultative approach and technical expertise mean we are not only meeting today’s challenges, but preparing our clients for the future.We have a permanent full-time opportunity within our national Managed Services team for an experienced Managed Service Desk Engineer based in our Mildura office. Typical days look like this:<ul>
<li>Providing diagnostic troubleshooting and support for all supported end-user software and hardware issues.</li>
<li>Responding to support tickets in a timely and professional manner, ensuring all issues are effectively resolved or escalated. </li>
<li>Keeping clients informed about their system status and incident resolutions. </li>
<li>Working closely with the monitoring team to ensure systems are continuously monitored. </li>
<li>Proactively identifying and addressing potential issues before they impact users.</li>
</ul>A bit about you…<ul>
<li>You have a couple of years' experience working within an outsourced service delivery environment providing technical support</li>
<li>You love communicating and you are good at it, with a natural aptitude for dealing with people. </li>
<li>Your technical skills range from diagnosing network, server and workstations, fault finding, remedying or escalating when required</li>
<li>Familiarity with IT service desk ticketing tools and working within structured service level agreements</li>
<li>Understanding, and worked with the following: </li>
</ul> - Network monitoring concepts and management tools. - Windows Server Administration (Active Directory, File Services, DNS and DHCP), Microsoft Exchange (On-premise or Office 365) - Virtual environments (Hyper-V, VMWare, Hyper Converged Infrastructure) - Multi-user systems (Remote Desktop Services, Azure Virtual Desktop, Citrix Horizons) - Cloud hosted systems (Office 365, Microsoft Azure, Google G Suite) - Backup software (datto, Veeam) To join the team, you will need to have:<ul>
<li>Full Australian working rights </li>
<li>A valid driver’s license</li>
<li>If not out at a client site, you will be office based in Mildura. </li>
</ul>Why ASI Solutions?Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, work-life balance, educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.Closing date: 14 March 2025.

Managed Service Desk Engineer

About ASI SolutionsASI Solutions has been a provider of innovative and pioneering business technology solutions to Australian private and public sector organisations for over 30 years. We match solutions with each customer’s unique business needs. We are outcomes focused and work to deliver a clear return on investment.Our global technology offerings and professional implementation model provide greater efficiency and returns for our customers. We make this happen with real insight into the external forces impacting IT environments, and we balance the needs of business to help our customers’ transition to the operating challenges of tomorrow.Our Services department supports internal and external stakeholders via teams including Service Desk, Field Services, Network Operations Centre, Solution Architects, Project Services, and Services Support.About the roleSitting within the Services Leadership team, the Project Management Office (PMO) Manager is responsible for the leadership and direction of the ASI Project Services team, responsible for the coordination, governance and administration of scoped changes within ASI customer environments and associated works. The team balances multiple projects ensuring customer outcomes are achieved while maintaining high quality outputs within budget and to agreed deadlines. While leading the team of project management professionals is a key attribute, this role also has the opportunity to shape the way projects are delivered to improve the customer experience. The role focuses on: <ul>
<li>Providing details of project progress against targets, goals and budgets</li>
<li>Communicating project status, issues, and successes to multiple stakeholders effectively</li>
<li>Develop frameworks to ensure effective coordination of program and project assurance activities including the scheduling of process reviews</li>
<li>Establishing and maintaining project management standards, methodologies, and best practices. </li>
<li>Control the master schedule and project manager allocation, flexing where appropriate. </li>
</ul>A bit about you…Ideally you bring your previous experience from an IT Services company, where you supported multiple projects through leading a small team of dedicated professionals. You will have worked as a PMO Manager or similar role for at least five years and possess qualifications in Project Management. Your Information Technology background serves you well when overseeing the PMO. While drawing on your deep experience will assist you in building out good project governance. You may well have contributed to the advancement of the function with your natural ability to implement continual business improvements.

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