Australia

About UsWe are the pet lover’s choice! Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.With recent addition in Perth and Darwin, the business now has nine locations across the country offering pet boarding, dog training, specialist pet retail and doggy day-care. In addition, we offer tailored services in animal transportation, and provide vocational education programs through our RTO, Hanrob College, inspiring the future of professional pet careers.With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.About the JobWe are looking for an experienced &amp; dedicated Full-Time Head Dog Trainer to lead the team and department at our Tullamarine facility.Responsible for brand consistency, delivering all program offerings and maintaining operational standards within the Pet Hotel. The Head Dog Trainer is a key team member and leader, being accountable for consistent achievement of quality dog training outcomes whilst educating and engaging pet owners.As Head Dog Trainer you must be committed to and show a genuine interest in enhancing communication and teamwork between dogs and owners by offering positive solutions and rewarding success while providing a fun and safe environment. Providing owners with exceptional Dog Training instruction and customer service by acting as a subject matter expert for Hanrob’s Training Program, products, services is essential; helping them strengthen their bond through fun and educational dog training.This role is responsible for the following:<ul>
<li>Behavioural modification for dogs in structured training programs.</li>
<li>Managing and delivering quality outcomes for each of our training programs – Stay and Learn Programs, Group Classes, and Individual one-on-one sessions.</li>
<li>Educating dog owners to successfully maintain our training schedule to ensure ongoing success in the home environment.</li>
<li>Achieve budgeted Dog Training sales goals by driving sales.</li>
<li>Building and maintaining client databases.</li>
<li>Record &amp; document training plans, session notes.</li>
<li>Training and development of junior dog trainers.</li>
<li>Undertake animal welfare duties associated with training dogs.</li>
</ul>Our dog training service is open 7 days per week, with rotating rosters, however you must be available for weekend shifts and school holidays. About YouYou will need to be a results-driven individual that can demonstrate prior success in the dog training industry and:<ul>
<li>Have minimum of 2 years’ experience as a professional dog trainer with experience working with families and individuals, across a range of fields in dog training.</li>
<li>Have the skill to implement training strategies based on proven animal behaviour methodologies for individual dogs.</li>
<li>Be highly motivated by providing solutions, dog training skills/techniques with superior customer service to dog owners.</li>
<li>Be highly skilled to communicate to owners the benefit of training and acquire the dog to participate in our training programs.</li>
<li>Respond well to demands on your time and work effectively without direct supervision.</li>
<li>Be motivated by the opportunity to present your ideas and suggestions and are encouraged by the opportunity to work in a team environment.</li>
<li>Demonstrate a positive, open-minded attitude.</li>
<li>Have the ability to make objective decisions to achieve positive outcomes.</li>
<li>Administration skills and experience to maintain records and team management.</li>
<li>Demonstrate clear and concise communication skills.</li>
<li>Have a current Australian driver’s licence.</li>
<li>Have unrestricted work rights in Australia.</li>
<li>Completed an Animal Studies Qualification - preferred but not essential.</li>
</ul>IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors (sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.The Benefits<ul>
<li>Full training and support in a friendly team culture.</li>
<li>Significant discounts on formal Animal Care Studies through Hanrob College.</li>
<li>Career progression opportunities with a national organisation.</li>
<li>Free Parking.</li>
<li>Free Employee Assistance Program.</li>
<li>Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…</li>
<li>Regular employee appreciation events.</li>
<li>Opportunity to develop your career inside of a rapidly growing national organisation.</li>
<li>Fun filled days with our furry guests and the satisfaction of supporting pet lovers in your local community. </li>
</ul>If the above resonates with you and you want to join a national dog training team, provide fun and educational dog training outcomes and enhance your career, please APPLY NOW by submitting your Resume and a Cover Letter outlining why you should be our next Head Dog Trainer.

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Head Dog Trainer - Tullamarine, VIC

About Us We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry. Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers through Hanrob College. With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia. About the Job We are seeking energetic CASUAL Petcare / Animal Attendants for our Heathcote Pet Hotel, which offers doggy daycare, boarding facilities &amp; dog training services. Shifts are required to be worked between 6am - 7pm, and the successful candidates must be available to work weekends &amp; school holidays. The average weekly hours is 15-20 hours with up to 38 hours/week available over school holiday and peak periods. The key accountabilities of the roles will include animal welfare, cleaning and customer service.Being responsible for the quality of pet welfare and providing care for both boarding pet guests and doggy daycare guests which includes cleaning kennels, feeding pets, basic washing/grooming and exercising of pets. Our Petcare/Animal Attendants also provide excellent customer service when engaging with our clients at pick up and drop off. About You You are reliable, motivated and experienced in caring for animals, with genuine affection for cats and dogs. To be a high performer in this role, you will be: <ul>
<li>Available for rotating rostered shifts, and have the flexibility to cover other unplanned absences at short notice from time to time.</li>
<li>Prepared to jump at the chance to help others in your team. </li>
<li>Able to work at a brisk pace and carry out tasks to required timeframes.</li>
<li>Able to work independently, and willing to ask for guidance for more complex matters. </li>
<li>Passionate about companion animals.</li>
<li>A good communicator and positive person who enjoys teamwork. </li>
<li>Ideally you've completed certifications in Animal Studies and/or Companion Animal Services. </li>
<li>Experienced working in vet clinics, doggy daycares, kennels or catteries (preferred but not essential). </li>
<li>Committed to working safely, and following Standard Operating Procedures. </li>
<li>Willing and able to adhere to Hanrob Pet Hotels' operating procedures and work health and safety requirements at all times. </li>
</ul>IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to office-based work, the incumbent will be required to work indoors and outdoors (sometimes in inclement weather conditions, and in close proximity to cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with team members, customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing critical feedback and receiving complaints, in order to perform the inherent requirements of the role.There is limited public transport and therefore your own car and license is required to get to and from work. The Benefits <ul>
<li>Full training and support in a friendly team culture.</li>
<li>Ongoing training and learning opportunities.</li>
<li>Nation-wide career development opportunities for your journey in the growing Petcare Industry.</li>
<li>Free Parking.</li>
<li>Employee Assistance Program including Wellbeing Calendar.</li>
<li>Employee Appreciation Events.</li>
<li>Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more… </li>
</ul>If you are energetic, safety-focused, and want to work with a friendly, hard-working team of likeminded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next pet care superstar! Note: Candidates must have unrestricted work rights in Australia in order to apply for this role.

Casual Petcare & Animal Attendants - Heathcote NSW

About UsWe are the pet lover’s choice! Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers.With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.About the JobWe are seeking an experienced and enthusiastic people leader for the position of Full-time Team Supervisor for our petcare team at Canberra Pet Hotel located at Symonston, ACT.The Supervisor’s purpose is to oversee a team of passionate pet care attendants, having accountability for the overall health of the pets in our care. They will communicate with clients and supervise the safe delivery of daily tasks within the petcare team. The role is responsible to focus on quality outcomes including task allocation, securing workplace hygiene/conditions, a high level of customer service, and great employee experiences.This position on offer is 38 hours per week with 5 days on and 2 days off per week with Saturdays and Sundays required. The additional 3 days per week are negotiable. Shifts are required to be worked during the periods 7am - 7pm, seven days per week including weekends, public holidays, and school holidays, including Christmas and Easter periods.About YouYou are reliable, motivated, and an experienced team leader with strong communication skills and empathy for others. You have genuine affection for cats and dogs and are customer focused.Additionally, you will have:<ul>
<li>Minimum 2-3 years’ experience in operational supervision and people/team leadership roles.</li>
<li>Demonstrated experience in energising and motivating a team through your enthusiastic and structured approach.</li>
<li>Confidence to provide training and guidance to others, leading by example and providing positive and constructive feedback to bring out the best in your team members.</li>
<li>Basic knowledge in animal care and enjoy being around dogs and cats.</li>
<li>Certifications in Animal Studies and/or Companion Animal Services and/or experienced working in kennels, doggy daycare, or catteries (preferred but not essential, provided you are willing to prioritise learning these skills on the job with thorough petcare training provided).</li>
<li>Availability to work during peak periods (School Holidays / Christmas &amp; Easter / Weekends / Public Holidays).</li>
<li>Willingness to jump at the chance to help others in your team and get personal satisfaction from seeing others succeed.</li>
<li>Great time management skills, and successfully plan your own time as well as being able to assist others to plan and prioritise their workload.</li>
<li>Excellent communication and a positive attitude, who gets job satisfaction from leading others to achieve their individual and team goals.</li>
<li>A current, unrestricted ACT Drivers Licence (and clean driving record).</li>
<li>Commitment to working safely and following Standard Operating Procedures.</li>
<li>Willingness and ability to always adhere to Hanrob Pet Hotels’ operating procedures and work health and safety requirements.</li>
</ul>IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors (sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.The Benefits<ul>
<li>Full training and support in a friendly team culture.</li>
<li>Significant discounts on formal Animal Care Studies through Hanrob College.</li>
<li>Career progression opportunities with a national organisation.</li>
<li>Free Parking.</li>
<li>Free Employee Assistance Program.</li>
<li>Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…</li>
<li>Regular employee appreciation events.</li>
<li>Opportunity to develop your career inside of a rapidly growing national organisation.</li>
<li>Fun filled days with our furry guests and the satisfaction of supporting pet lovers in your local community.</li>
</ul>If you are energetic and want to work with a friendly, hard-working team of likeminded animal lovers, APPLY NOW and submit your resume and cover letter telling us why you're our next pet care leadership superstar!Note: Candidates must have unrestricted work rights in Australia to apply for these roles.

Full-time Team Supervisor - Pet Hotel, Canberra

About UsWe are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers through Hanrob College.With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.About the JobWe are seeking energetic Casual Pet Transport Driver with a NSW Drivers Licence for our Heathcote Pet Hotel located in Waterfall, NSW.Shifts are rostered between the hours of 4am and 9pm including school holidays, public holidays and Christmas/Easter periods. With an average of 2 shifts per week, there is also an expectation that you can flex up to 38 hours/week during peak periods. Additional hours are also on offer to assist the Petcare team in general welfare duties and the transport team with odd jobs. The key accountabilities of the role will include driving pet transport vans, animal welfare, cleaning and customer service. You will be responsible for the quality of pet welfare and providing care for our transport pets ensuring they arrive safely at their destination. Our Pet Transport Drivers also provide excellent customer service when engaging with our clients at pick up and drop off. About YouYou are reliable, motivated, and an excellent driver, with genuine affection for cats and dogs. To be a high performer in this role, you will be:<ul>
<li>The holder of an unrestricted NSW Drivers Licence, with a clean driving history (essential - do not apply if you do not have this!).</li>
<li>Experienced working in vet clinics, doggy daycares, boarding kennels, catteries or as a pet transport driver (preferred).</li>
<li>Certified in Animal Studies and/or companion animal services (preferred).</li>
<li>Available to work rotating rostered shifts, and willing/available to work extra shifts during school holidays/peak periods.</li>
<li>Flexible and able to cover planned leave, as well as unplanned absences, sometimes at short notice.</li>
<li>Prepared to jump at the chance to help others in your team.</li>
<li>Able to work at a brisk pace and carry out tasks to required timeframes to satisfy productivity expectations.</li>
<li>Able to work independently, and willing to ask for guidance for more complex matters.</li>
<li>Passionate about companion animals.</li>
<li>A good communicator and positive person who enjoys teamwork.</li>
<li>Customer focused, always providing an excellent customer experience.</li>
<li>An experienced driver with regular access to a car to get to/from work as public transport is limited.</li>
<li>Committed to working safely, and following Standard Operating Procedures.</li>
<li>Willing and able to adhere to Hanrob Pet Hotels' operating procedures and work health and safety requirements at all times.</li>
</ul>IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors (sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.The Benefits<ul>
<li>Full training and support in a friendly team culture.</li>
<li>Ongoing training and learning opportunities.</li>
<li>Nation-wide career development opportunities for your journey in the growing Petcare Industry.</li>
<li>Free Parking.</li>
<li>Employee Assistance Program including Wellbeing Calendar.</li>
<li>Employee Appreciation Events.</li>
<li>Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…</li>
</ul>If you are energetic, A SAFE DRIVER, and want to work with a friendly, hardworking team of like-minded animal-lovers, click APPLY now and submit your resume and cover letter telling us why you're our next pet care superstar!Note: Candidates must have unrestricted work rights in Australia and 25 years of age or older (for insurance purposes) in order to be considered for this role. If you are on a Visa, please insert the details of any restrictions (e.g. hours per week, or 6 months with one employer) in your cover letter.

Pet Transport Driver - Pet Hotel, Heathcote

About UsWe are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.Our strong and proud history has enabled the business to grow to nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education through; inspiring the future of professional pet careers.With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.About the JobWe are looking for a responsible, enthusiastic and experienced Permanent Part-time Animal Transport Driver to join our fantastic team, working from our pet hotel in Mascot. This role is responsible for the local transfer of Detector Dogs for Mascot Airport as well as the local and interstate transfer of domestic pets between vets, homes, airports, breeders, our pet hotels and doggy day care locations. In addition, we offer transport services to regional areas throughout NSW.Our Animal Transport Drivers are the first people our customers meet and play a crucial role in delivering the highest service levels on behalf of Hanrob. Hours can vary dependent on business needs, including early starts and late finishes. These shifts range from Monday - Sunday with start and finish times as stated below:4:45am - 8:45am10:45am - 2:45pm5:30pm - 9:30pmThis role would be an average of 30 hours offered across 5 days per week (additional domestic pet transport shifts available on either side of these above shift times), with opportunities for increased hours up to 38 during peak periods with duties spread across our Transport division and Pet Hotel. About YouYou enjoy working as part of a team, but are also happy to work unsupervised while driving our precious cargo of beloved pets and detector dogs in our Hanrob Vans. Additionally, you will demonstrate:<ul>
<li>A current unrestricted Australian Drivers License with a clean driving record - please note that preliminary drivers are not eligible (i.e. no P Platers) as you must be 25+ years old for insurance purposes.</li>
<li>You own a car to get to and from work (public transport is not available nearby or to meet the early shift times).</li>
<li>A friendly approach with people and a desire to engage with our customers.</li>
<li>Show great care, empathy and compassion towards companion animals and their owners.</li>
<li>A love of animals is essential, as well as basic animal handling experience.</li>
<li>Excellent communication, customer service, and interpersonal skills.</li>
<li>Local driving experience in the Sydney region including busy areas surrounding Sydney Airport.</li>
<li>Ability and recent experience driving a large van.</li>
<li>High standards of hygiene and professional appearance.</li>
<li>Motivated, organised and reliable, and willing/able to cover extra shifts at short notice.</li>
<li>Available to work during public holidays and school holiday periods.</li>
</ul>Please note: Candidates must be over 25 years of age (requirement for insurance purposes) and have unrestricted work rights in Australia in order to apply for this role.The Benefits<ul>
<li>Full training and support in a friendly team culture.</li>
<li>Ongoing training and learning opportunities.</li>
<li>Nation-wide career development opportunities for your journey in the growing Petcare Industry.</li>
<li>Free Parking.</li>
<li>Employee Assistance Program including Wellbeing Calendar.</li>
<li>Employee Appreciation Events.</li>
<li>Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…</li>
</ul>IMPORTANT: This is an active and physical role requiring you to drive a large van and be able to lift and secure animals into enclosures and cages for safe transporting. In addition to driving, the incumbent will be required to work indoors and outdoors (sometimes in inclement weather conditions), and in close proximity to cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with team members, customers, airport and Department of Agriculture staff, internal and external stakeholders, and members of the public in person and over the phone, in order to perform the inherent requirements of the role.If you are a confident and experienced driver, an animal lover, and want to work with a friendly, hard-working team of likeminded animal lovers, APPLY NOW and submit your resume and cover letter telling us why you're our next Animal Transport Driver superstar!

Hanrob Pet Hotels

Company Overview